Defective Garment Policy
At Obviously Apparel, we believe in providing you with superior quality products.
We are proud to provide a replacement guarantee on all purchases from our online store.
In the unlikely event that you receive an Obviously Apparel product with a defect caused by a manufacturing fault, we will also replace it free of charge.
This replacement guarantee is available for sixty days after purchase of the product.
In order to notify us of a faulty garment and access the guarantee, please:
- Take a high-resolution digital photo of the product showing the problem area
- Send us an email at email@example.com containing the following:
- Digital photo
- A brief description of the problem
- Your order number
- Date of order
- Exact description of product (style, size, colour, e.g. boxer brief, medium, black)
We will confirm the fault and issue a replacement via trackable express shipping.
Please note that the guarantee does not apply to discontinued items, items bought on sale, or variations between designs and waistband sizes.
Our defective garment policy only applies to the replacement of a garment with the same garment that was purchased. It is not possible to change the size, colour or style of the garment unless we do not have the same garment in stock in which case we will offer you the available replacements for your selection.