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Our Greatest Guarantee

We believe our revolutionary anatomical pouch fused with high quality natural fibers and meticulous attention to design and detail makes Obviously Apparel the World’s Greatest Underwear.

And we’re so confident in that claim that if you try a pair for the first time and aren’t convinced that these are the greatest underwear you’ve ever tried – we’ll give you your money back.

That’s the Obviously Apparel Greatest Guarantee.

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To make a claim, please carefully read the Greatest Guarantee Terms below and send an email to webshop@obviouslyapparel.com

Ensure you include in the email:

  • The email address associated with the order (if not the same as the sending account).
  • Your order number
  • Date of the order
  • A description of any issues you experienced with the underwear, accompanied by high-resolution images of any problem areas

We will confirm the details and issue you with a refund for the value of the garment. It’s that simple.

Greatest Guarantee Terms

  • To be eligible to make a Greatest Guarantee claim the underwear must have been purchased directly from the obviouslyapparel.com website. No 3rd party purchases will be accepted.
  • The Greatest Guarantee only applies to the very first pair of Obviously Apparel underwear you buy, if you’ve ordered from us in the past, you will not be eligible.
  • The guarantee is only available on 1 product per person purchased directly from our website. Additional unopened products can be returned to our warehouse for inspection. Once confirmed unworn and unopened you will be issued with a refund.
  • To be eligible for a claim under our Greatest Guarantee you must contact us on the email address listed above within 30 days of placing your order.
  • The refund only applies to the cost of the garment itself. You will not be refunded any shipping fees paid. You will be instructed to send the returns to either our US or Europe warehouse at your expense.
  • For unworn garments returned to our US/EU warehouse a handling and restocking fee will be deducted from the refund amount. This fee can vary depending on the number of garments being returned. We will confirm this amount with you before the refund is issued.
  • You must included the original packing slip and delivery documents your received with your order when you return the package to our warehouse in order for us to properly identify your order.
  • The guarantee is only available on PrimeMan and EliteMan products.
  • Once details have been confirmed, the refund will be issued back to you using the same method that you paid. Please allow up to 10 business days for the refund to be processed.
  • The Greatest Guarantee does not impact on a customers ability to make a claim under our Defective Garment Policy.